Shipping policy
GOYO Cosmetics Last updated: August 24, 2026
The short version
Orders are processed in 1–2 business days. After that, delivery takes 5–10 business days in the United States and typically 7–14 business days everywhere else. You'll get a tracking link by email as soon as your order is on its way.
1. Order processing
We process orders Monday through Friday, excluding US public holidays.
- Processing time: 1–2 business days after your order is placed and payment is authorized.
- Orders placed after [2:00 PM CT], or on a weekend or holiday, begin processing the next business day.
- During major sale periods and holidays, processing can take 1–2 business days longer. We'll post a notice on the Site when that's the case.
- If we need to verify a payment or an address before shipping, we'll email you. That pauses processing until you reply.
Processing time is separate from delivery time. The estimates below start when your order ships, not when you place it.
2. Delivery estimates
| Destination | Estimated delivery after shipping |
|---|---|
| United States | 5–10 business days |
| Rest of the world | 7–14 business days |
"Business days" means Monday through Friday, excluding public holidays.
These are estimates, not guarantees. Actual delivery depends on the carrier, the destination, customs processing where applicable, weather, and seasonal volume. We're not able to guarantee a specific delivery date, and delays by the carrier are outside our control.
Total time from order to doorstep: roughly 6–12 business days in the US and 8–16 business days elsewhere, once processing is included. We recommend displaying this combined range — not just the delivery range — on your product pages and at checkout. See Section 9.
3. Shipping costs
Shipping charges are calculated at checkout based on your destination, before you pay. The total price you see at checkout — product, shipping, and applicable tax — is the total you're charged. There are no additional fees added later.
| Cost | |
|---|---|
| US standard | $[5.99], or free on orders over $[20] |
| International standard | $[5.99], or free on orders over $[20] |
Any free-shipping threshold is based on the order subtotal after discounts, before tax.
4. Tracking your order
You'll receive:
- an order confirmation email immediately after checkout, and
- a shipping confirmation email with a tracking number when your order leaves us.
Tracking can take [24–72] hours to show its first scan. If nothing has appeared after that, don't worry — the package is usually already moving.
Track anytime at [goyocosmetics.com/apps/track — insert your tracking page URL] or email support@goyocosmetics.com with your order number.
5. Where we ship
We ship to all 50 US states, the District of Columbia, and to most countries worldwide.
If your country isn't available at checkout, we don't currently ship there.
6. Addresses
Please double-check your shipping address before you pay. Once an order is processed we usually can't change it.
- If you spot a mistake, email support@goyocosmetics.com immediately with your order number — we'll fix it if the order hasn't shipped.
- If a package is returned to us as undeliverable because of an incorrect or incomplete address, we'll refund the product price (less shipping costs incurred) or reship at your cost.
- We can't be held responsible for packages delivered successfully to an address you entered incorrectly.
7. Split shipments
Occasionally an order with multiple items ships in more than one package, arriving on different days. You'll get separate tracking for each, and you won't be charged extra.
8. Customs, duties, and taxes on international orders
For orders delivered outside the United States, your country may charge import duties, VAT/GST, or customs handling fees. These are set by your government, are not included in the price you paid us, and are your responsibility as the importer of record.
- Customs clearance can add time beyond the estimates in Section 2.
- If you refuse a delivery or fail to pay duties and the package is returned or destroyed, we can refund the product price only, less any shipping and handling costs we incurred.
- We do not mark shipments as "gift" or declare a value lower than the amount paid. That's illegal.
Check with your local customs office before ordering if you want to know what you might owe.
9. Delays
Occasionally things run late. The most common reasons are carrier backlogs, customs processing, severe weather, and peak-season volume.
If your order is significantly past the estimated delivery window — more than [10] business days late for US orders, or [15] business days for international orders — email support@goyocosmetics.com with your order number and we'll investigate with the carrier, then reship or refund.
Your rights if we're late. Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, if we can't ship within the time we advertised (or within 30 days if we didn't state a time), we'll notify you, give you a revised date, and offer you the option to cancel for a full and prompt refund. You never have to accept a delay you didn't agree to.
10. Lost or stolen packages
If tracking shows a package as delivered but you don't have it:
- Check with household members, neighbors, building management, and around the property.
- Contact the carrier with the tracking number.
- If it hasn't turned up after [3] business days, email us and we'll open a carrier claim and make it right.
See our Refund & Return Policy for what happens next.
11. Contact
NOVAHIVES-US LLC d/b/a GOYO Cosmetics 1811 Lorraine Ave, Allen, TX 75002, United States support@goyocosmetics.com Monday–Friday, [9:00 AM – 5:00 PM CT]. We reply within [1–2] business days.