GOYO Cosmetics Last updated: August 24
We're a small team, and a real person reads every message
Whatever you need — an order that's running late, a question about whether a product suits your skin, a return, or a press enquiry — write to us and we'll get back to you.
We reply within [1–2] business days, Monday to Friday. Messages sent over a weekend or a US public holiday are answered the next business day.
Email us
| What you need | Write to | Typical reply |
|---|---|---|
| Orders, shipping, tracking, product questions | support@goyocosmetics.com | [1–2] business days |
| Returns and refunds | support@goyocosmetics.com | [1–2] business days |
| A reaction to a product, or a safety concern | support@goyocosmetics.com — put "Product Reaction" in the subject line | Same or next business day |
| Privacy requests, data access or deletion, unsubscribes | support@goyocosmetics.com | Within 45 days, as the law requires |
| Legal notices and formal disputes | legal@goyocosmetics.com | See Terms of Service § 15 |
| Press, partnerships, creators, wholesale | hello@goyocosmetics.com | [3–5] business days |
Help us help you faster
If you're writing about an order, include:
- your order number (it starts with [#GY…] and is in your confirmation email),
- the email address you used at checkout, and
- a photo, if something arrived damaged or looks wrong — a picture of the item plus one of the shipping label solves most cases in a single reply.
Before you write, these might answer it
- Where's my order? Delivery takes 5–10 business days in the US and 7–14 business days elsewhere, after 1–2 business days of processing. Full detail in our Shipping Policy.
- Can I return it? You have 14 days from delivery, for unused items in original packaging. See the Refund & Return Policy.
- Is this right for my skin? Full ingredient lists are on every product page. Patch-test first — especially if you have sensitive skin, known allergies, or you're pregnant or breastfeeding.
- Stop texting / emailing me. Reply STOP to any text, click unsubscribe in any email, or write to support@goyocosmetics.com.
If you've had a reaction to a product
Please stop using the product and contact us at support@goyocosmetics.com with "Product Reaction" in the subject line. Tell us what happened, when, and which product — a photo helps.
We take this seriously and we keep a record of every report, as US law requires of cosmetic brands.
Our business details
NOVAHIVES-US LLC, doing business as GOYO Cosmetics 1811 Lorraine Ave Allen, TX 75002 United States
Hours: Monday–Friday, 9:00 AM – 5:00 PM Central Time
Find us
Instagram: @goyocosmetics · TikTok: @goyocosmetics · Facebook: /goyocosmetics
DMs are the slowest way to reach us and we can't discuss order details or personal information there. For anything about your order, please email.